The prices and selling terms and conditions are given solely for informational purposes, and may change in accordance with market fluctuations. Nevertheless, placing an order by filling in the purchase form implies acceptance of the offered price and the general terms and conditions of sale in effect at the time. A client may view the status of their order at any time.

Methods of payment

In order to assure maximum security in payment, Sancho Boots uses a secure payment system in which confidential payment data are transmitted directly in encrypted form (SSL) to the financial institution.

For payments by credit card, we only accept Secure E-Commerce (SEC) transactions with the international 3D Secure protocol. When making the payment through a secure payment gateway, the system will automatically verify whether the credit card is activated for secure electronic commerce. It will connect to the bank issuing the card to request authorization for the transaction. The transaction will take place only after the confirmation of the authentication code. Otherwise, the transaction will be rejected.

Hours

at SANCHOBOOTS.ONLINE, you can buy at any time of day, any day of the year. Remember that shipments are made directly from the factory, which is open on business days. When the factory is closed for vacations or bank holidays, it will be announced in this section so that consumers can be aware of possible delays in delivery. Such closures will also be announced on the home page of our website.

Customer service hours are: Monday to Thursday from 09:00 to 13:00 and from 16:00 to 19:00, Friday from 09:00 to 13:00 info@sanchoboots.online, or through WhatsApp (+34)688 70 15 14.

Shipments

  • For orders placed before 17:00 (UTC+1), delivery times vary in Spain, between 24 and 48 hours (working days), for Europe between 3 and 7 working days. We cannot guarantee these delivery times, although we do try to ensure that transport companies meet them whenever possible. In rural populations far from urban centers is not possible to guarantee in any case the delivery in 24 hours.
  • Delivery times will depend on the availability of a product, which is shown in the fact sheet of each, and will also be affected by the factory opening hours indicated above. Orders with more than one item will be included in a single shipment, and the term of delivery will be that of the item with the longest such term.
  • An order is considered to have been delivered when the client signs the delivery receipt.
  • The country of delivery must coincide with the country of invoicing, otherwise the shipment will not be able to be made.
  • If a product is received with damage caused during transport, please contact us within 24 hours in order to file an incidence claim with the transport company.

Shipping costs

FREE SHIPPING to the Iberian Peninsula and part of the Europe Union*, other than these, shipping costs will increase the cost of the product.

Outside these countries, the shipping cost will at the customer’s expense and will depend on the rate offered by transport company, the weight of the items and the number to be shipped.

Returns and exchanges

In accordance with prevailing legislation, if you are not satisfied with the product, you may request a return within 14 calendar days from the date of its receipt, provided the item has not been used or damaged (with no scratches on the soles or defects in the leather), remaining in its original box intact and in perfect condition. If these requirements are not met, SANCHO BOOTS reserves the right to not accept the return.

If the size is not correct, or if you wish to make a change for any other reason, please fill in the appropriate formand contact us in order to accept the return. We will send you an e-mail informing you of the return number and giving further instructions.

To carry out the return, you will have to confirm an address in order to collect the package during business hours of the transport company and a contact telephone number.

If, for causes beyond the control of Sancho Boots or the transport company (such as absence from your home when the package is to be collected), the package cannot be collected, we will send the transport company back to collect the package one more time. After two unsuccessful attempts to collect the package, its return to Sancho Boots will be at the customer’s expense in both resources and costs.

The shipping costs for the first return are free of charge for the customer (see attached table)* if the product is in perfect condition and still in its original packaging. The costs of the second or following returns will be at the customer’s expense (check with the supplier).

ZONE

STANDARD SERVICE

PREMIUM SERVICE

COST CHANGE

COST OF RETURN
PENÍNSULA + BALEARES FREE FREE FREE
ISLAS CANARIAS/ CEUTA Y MELILLA / ANDORRA 45,00 € 57,00 € 45,00 €
FRANCE** AND PORTUGAL  FREE 53,00 € FREE FREE
EUROPE UNION
Belgique / België (Belgium) FREE 59,00 € FREE FREE
Česká republika (Czech Republic) 20,00 € 86,00 € 27,00 € 20,00 €
Chipre (Cyprus) 83,00 € 103,00 € 109,00 € 83,00€
Danmark (Denmark) FREE 70,00 € FREE FREE
Deutschland (Germany) FREE 63,00 € FREE FREE
Eesti (Estonia) 20,00 € 86,00 € 27,00 € 20,00€
Ireland FREE 73,00 € FREE FREE
Italia (Italy) FREE 59,00 € FREE FREE
Latvija (Latvia) 20,00 € 86,00 € 27,00 € 20,00 €
Lietuva (Lithuania) 20,00 € 86,00 € 27,00 € 20,00 €
Luxembourg FREE 63,00 € FREE FREE
Magyarország (Hungary) 20,00 € 86,00 € 27,00 € 20,00€
Malta 30,00 € 86,00 € 39,00 € 30,00 €
Nederland (Netherlands) FREE 63,00 € FREE FREE
Österreich (Austria) FREE 70,00 € FREE FREE
Polska (Poland) 20,00 € 86,00 € 27,00 € 20,00 €
Slovenija (Slovenia) 20,00 € 86,00 € 27,00 € 20,00 €
Slovenská republika (Slovakia) 20,00 € 86,00 € 27,00 € 20,00 €
Suomi (Finland) FREE 70,00 € FREE FREE
Sverige (Sweden) FREE 70,00 € FREE FREE
Ελλάδα (Greece) FREE 70,00 € FREE FREE
România (Romania) 20,00 € 86,00 € 27,00 € 20,00 €
Hrvatska (Croatia) 20,00 € 86,00 € 27,00 € 20,00 €
България (Bulgaria) 20,00 € 86,00 € 27,00 € 20,00 €
OTHER COUNTRIES
Argentina 84,00 € 101,00 € 111,00 € 84,00 €
Australia 93,00 € 103,00 € 121,00 € 93,00 €
Bosnia and Herzegovina 82,00 € 99,00 € 107,00 € 82,00 €
Brasil (Brazil) 84,00 € 101,00 € 111,00 € 84,00 €
Canada 93,00 € 107,00 € 121,00 € 93,00 €
Chile 84,00 € 101,00 € 111,00 € 84,00€
Colombia 84,00 € 101,00 € 111,00 € 84,00 €
India 93,00 € 107,00 € 121,00 € 93,00 €
Islandia (Iceland) 82,00 € 99,00 € 107,00 € 82,00 €
Kazajistan (Kazakhstan) 95,00 € 107,00 € 125,00 € 95,00 €
Malasia (Malaysia) 93,00 € 107,00 € 121,00 € 93,00 €
Marruecos (Morocco) 59,00 € 107,00 € 77,00 € 59,00 €
México (Mexico) 84,00 € 101,00 € 111,00 € 84,00 €
Nigeria 95,00 € 107,00 € 125,00 € 95,00 €
Norge (Norway) 59,00 € 107,00 € 77,00 € 59,00 €
Nueva Zelanda (New Zealand) 93,00 € 107,00 € 121,00 € 93,00 €
Perú (Peru) 84,00 € 101,00 € 111,00 € 77,00 €
Suisse / Schweiz (Switzerland) 59,00 € 107,00 € 77,00 € 59,00 €
South Africa 95,00 € 107,00 € 125,00 € 95,00€
Thailand 93,00 € 107,00 € 121,00 € 93,00 €
Türkiye (Turkey) 82,00 € 99,00 € 107,00 € 82,00 €
United Arab Emirates 82,00 € 99,00 € 107,00 € 82,00€
United Kingdom 59,00 € 107,00 € 77,00 € 59,00 €
United States 93,00 € 107,00 € 121,00 € 93,00 €
日本 (Japan) 93,00 € 107,00 € 121,00 € 93,00 €
臺灣 (Taiwan) 93,00 € 107,00 € 121,00 € 93,00 €
대한민국 (Korea, Republic of) 93,00 € 107,00 € 121,00 € 93,00 €

ישראל (Israel)

82,00 € 99,00 € 107,00 € 82,00 €
Россия (Russian Federation) 68,00 € 89,00 € 68,00 €
中华人民共和国 (China) 93,00 € 107,00 € 121,00 € 93,00 €
Uruguay 84,00 € 101,00 € 111,00 € 84,00 €
Србија (Serbia) 82,00 € 99,00 € 107,00 € 82,00 €
Shqipëria (Albania) 82,00 € 99,00 € 107,00 € 82,00 €
Македонија (Macedonia, The former Yugoslav Republic of) 82,00 € 99,00 € 107,00 € 82,00 €
Other country 93,00 € 107,00 € 121,00€ 93,00€

If the delivery destination is outside the zone for free shipping, please contact us: shop@sanchoboots.online or through WhatsApp (+34)688 70 15 14 Monday to Thursday from 09:00 to 13:00 and from 16:00 to 19:00, Friday from 09:00 to 13:00 

** Overseas Departments and Territories consult shipping costs info@sanchoboots.online

Right of withdrawal

To exercise your right of withdrawal, inform the company within a period of 14 calendar days following the date of receipt. Fill in and sign this form, and send it by e-mail to shop@sanchoboots.online, with the subject line WITHDRAWAL. In order to exercise this right, the item may not show signs of either use or damage (no scratches on the soles or defects in the leather) remaining in its original box intact and in perfect condition. If these requirements are not met, SANCHO BOOTS reserves the right to not accept the return.

To carry out the return, you will have to confirm an address in order to collect the package during business hours of the transport company and a contact telephone numbe.

If, for causes beyond the control of Sancho Boots or the transport company (such as absence from your home when the package is to be collected), the package cannot be collected, we will send the transport company back to collect the package one more time. After two unsuccessful attempts to collect the package, its return to Sancho Boots will be at the customer’s expense in both resources and cost.

The shipping costs for the first return are free of charge for the customer if the product is in perfect condition and still in its original packaging. The costs of the second or following returns will be at the customer’s expense.

Once the goods have been received and they have been checked to ensure they are in perfect condition, the amount paid will be refunded. We will effect payment within 14 work days following receipt of the goods.

Exchanges and returns form