Christmas is approaching and the company will close on December 21st, we will be back on January 2nd. Go ahead with your purchases! during this period there will be no shipments.

The prices and selling terms and conditions are given solely for informational purposes, and may change in accordance with market fluctuations. Nevertheless, placing an order by filling in the purchase form implies acceptance of the offered price and the general terms and conditions of sale in effect at the time. A client may view the status of their order at any time.

Methods of payment

In order to assure maximum security in payment, Sancho Boots uses a secure payment system in which confidential payment data are transmitted directly in encrypted form (SSL) to the financial institution.

For payments by credit card, we only accept Secure E-Commerce (SEC) transactions with the international 3D Secure protocol. When making the payment through a secure payment gateway, the system will automatically verify whether the credit card is activated for secure electronic commerce. It will connect to the bank issuing the card to request authorization for the transaction. The transaction will take place only after the confirmation of the authentication code. Otherwise, the transaction will be rejected.

Hours

at SANCHOBOOTS.ONLINE, you can buy at any time of day, any day of the year. Remember that shipments are made directly from the factory, which is open on business days. When the factory is closed for vacations or bank holidays, it will be announced in this section so that consumers can be aware of possible delays in delivery. Such closures will also be announced on the home page of our website.

Customer service hours are: Monday through Friday from 09:00 to 13:00 and 16:00 to 19:00 shop@sanchoboots.online, or through WhatsApp (+34)688 70 15 14.

Shipments

  • Delivery times will depend on the availability of a product, which is shown in the fact sheet of each, and will also be affected by the factory opening hours indicated above. Orders with more than one item will be included in a single shipment, and the term of delivery will be that of the item with the longest such term.
  • Delivery terms for the Iberian Peninsula range between 24 and 48 hours following order confirmation by the customer and, for Europe between 4 and 7 working days. We cannot guarantee these delivery times, although we work to ensure that transporters meet them whenever possible. In rural areas far from urban centers, 24-hour delivery cannot be assured.
  • An order is considered to have been delivered when the client signs the delivery receipt.
  • The country of delivery must coincide with the country of invoicing, otherwise the shipment will not be able to be made.
  • If a product is received with damage caused during transport, please contact us within 24 hours in order to file an incidence claim with the transport company.

Shipping costs

FREE SHIPPING to the Iberian Peninsula and part of the Europe Union*, other than these, shipping costs will increase the cost of the product.

Outside these countries, the shipping cost will at the customer’s expense and will depend on the rate offered by transport company, the weight of the items and the number to be shipped.

ZONE

STANDARD SERVICE

PREMIUM SERVICE

PENÍNSULA + BALEARES

FREE

ISLAS CANARIAS/ Ceuta y Melilla

50,00 €

FRANCIA Y PORTUGAL

FREE

49,00 €

EUROPE UNION

Belgique / België (Belgium)

FREE

51,00 €

Česká republika (Czech Republic)

15,00 €

75,00 €

Danmark (Denmark)

FREE

63,00 €

Deutschland (Germany)

FREE

55,00 €

Eesti (Estonia)

15,00 €

75,00 €

Ireland

FREE

63,00 €

Italia (Italy)

FREE

51,00 €

Latvija (Latvia)

15,00 €

75,00 €

Lietuva (Lithuania)

15,00 €

75,00 €

Luxembourg

FREE

55,00 €

Magyarország (Hungary)

15,00 €

75,00 €

Malta

25,00 €

75,00 €

Nederland (Netherlands)

FREE

55,00 €

Österreich (Austria)

FREE

63,00 €

Polska (Poland)

15,00 €

75,00 €

Slovenija (Slovenia)

15,00 €

75,00 €

Slovenská republika (Slovakia)

15,00 €

75,00 €

Suomi (Finland)

FREE

63,00 €

Sverige (Sweden)

FREE

63,00 €

United Kingdom

FREE

55,00 €

Ελλάδα (Greece)

FREE

63,00 €

România (Romania)

15,00 €

75,00 €

Hrvatska (Croatia)

15,00 €

75,00 €

България (Bulgaria)

15,00 €

75,00 €

OTHER COUNTRIES

Argentina

71,00 €

85,00 €

Australia

79,00 €

93,00 €

Brasil (Brazil)

71,00 €

85,00 €

Canada

55,00 €

69,00 €

Chile

71,00 €

85,00 €

India

79,00 €

93,00 €

México (Mexico)

71,00 €

85,00 €

Norge (Norway)

46,00 €

96,00 €

Suisse / Schweiz (Switzerland)

46,00 €

96,00 €

South Africa

81,00 €

95,00 €

Türkiye (Turkey)

69,00 €

83,00 €

United States

55,00 €

69,00 €

日本 (Japan)

79,00 €

93,00 €

臺灣 (Taiwan)

79,00 €

93,00 €

대한민국 (Korea, Republic of)

79,00 €

93,00 €

ישראל (Israel)

69,00 €

83,00 €

Россия (Russian Federation)

69,00 €

83,00 €

中华人民共和国 (China)

79,00 €

93,00 €

Uruguay

71,00 €

85,00 €

Србија (Serbia)

69,00 €

83,00 €

Shqipëria (Albania)

69,00 €

83,00 €

Македонија (Macedonia, The former Yugoslav Republic of)

69,00 €

83,00 €

If the delivery destination is outside the zone for free shipping, please contact us: shop@sanchoboots.online or through WhatsApp (+34)688 70 15 14 Monday through Friday from 09:30 to 13:00 and 16:00 to 19:00.

Returns

In accordance with prevailing legislation, if you are not satisfied with the product, you may request a return within 14 calendar days from the date of its receipt, provided the item has not been used or damaged (with no scratches on the soles or defects in the leather), and still in its original packaging. If these requirements are not met, SANCHO BOOTS reserves the right to not accept the return.

If the size is not correct, or if you wish to make a change for any other reason, please fill in the appropriate formand contact us in order to accept the return. We will send you an e-mail informing you of the return number and giving further instructions.

To carry out the return, you will have to confirm an address in order to collect the package during business hours of the transport company and a contact telephone number.

If, for causes beyond the control of Sancho Boots or the transport company (such as absence from your home when the package is to be collected), the package cannot be collected, we will send the transport company back to collect the package one more time. After two unsuccessful attempts to collect the package, its return to Sancho Boots will be at the customer’s expense in both resources and costs.

The shipping costs for the first return are free of charge for the customer* if the product is in perfect condition and still in its original packaging. The costs of the second or following returns will be at the customer’s expense.

ZONE

STANDARD SERVICE

PREMIUM SERVICE

PENÍNSULA + BALEARES

FREE

ISLAS CANARIAS/ Ceuta y Melilla

50,00 €

FRANCIA Y PORTUGAL

FREE

49,00 €

EUROPE UNION

Belgique / België (Belgium)

FREE

51,00 €

Česká republika (Czech Republic)

15,00 €

75,00 €

Danmark (Denmark)

FREE

63,00 €

Deutschland (Germany)

FREE

55,00 €

Eesti (Estonia)

15,00 €

75,00 €

Ireland

FREE

63,00 €

Italia (Italy)

FREE

51,00 €

Latvija (Latvia)

15,00 €

75,00 €

Lietuva (Lithuania)

15,00 €

75,00 €

Luxembourg

FREE

55,00 €

Magyarország (Hungary)

15,00 €

75,00 €

Malta

25,00 €

75,00 €

Nederland (Netherlands)

FREE

55,00 €

Österreich (Austria)

FREE

63,00 €

Polska (Poland)

15,00 €

75,00 €

Slovenija (Slovenia)

15,00 €

75,00 €

Slovenská republika (Slovakia)

15,00 €

75,00 €

Suomi (Finland)

FREE

63,00 €

Sverige (Sweden)

FREE

63,00 €

United Kingdom

FREE

55,00 €

Ελλάδα (Greece)

FREE

63,00 €

România (Romania)

15,00 €

75,00 €

Hrvatska (Croatia)

15,00 €

75,00 €

България (Bulgaria)

15,00 €

75,00 €

OTHER COUNTRIES

Argentina

71,00 €

85,00 €

Australia

79,00 €

93,00 €

Brasil (Brazil)

71,00 €

85,00 €

Canada

55,00 €

69,00 €

Chile

71,00 €

85,00 €

India

79,00 €

93,00 €

México (Mexico)

71,00 €

85,00 €

Norge (Norway)

46,00 €

96,00 €

Suisse / Schweiz (Switzerland)

46,00 €

96,00 €

South Africa

81,00 €

95,00 €

Türkiye (Turkey)

69,00 €

83,00 €

United States

55,00 €

69,00 €

日本 (Japan)

79,00 €

93,00 €

臺灣 (Taiwan)

79,00 €

93,00 €

대한민국 (Korea, Republic of)

79,00 €

93,00 €

ישראל (Israel)

69,00 €

83,00 €

Россия (Russian Federation)

69,00 €

83,00 €

中华人民共和国 (China)

79,00 €

93,00 €

Uruguay

71,00 €

85,00 €

Србија (Serbia)

69,00 €

83,00 €

Shqipëria (Albania)

69,00 €

83,00 €

Македонија (Macedonia, The former Yugoslav Republic of)

69,00 €

83,00 €

Right of withdrawal

To exercise your right of withdrawal, inform the company within a period of 14 calendar days following the date of receipt. Fill in and sign this form, and send it by e-mail to shop@sanchoboots.online, with the subject line WITHDRAWAL. In order to exercise this right, the item may not show signs of either use or damage (no scratches on the soles or defects in the leather) and it must still be in its original packaging. If these requirements are not met, SANCHO BOOTS reserves the right to not accept the return.

To carry out the return, you will have to confirm an address in order to collect the package during business hours of the transport company and a contact telephone numbe.

If, for causes beyond the control of Sancho Boots or the transport company (such as absence from your home when the package is to be collected), the package cannot be collected, we will send the transport company back to collect the package one more time. After two unsuccessful attempts to collect the package, its return to Sancho Boots will be at the customer’s expense in both resources and cost.

The shipping costs for the first return are free of charge for the customer if the product is in perfect condition and still in its original packaging. The costs of the second or following returns will be at the customer’s expense.

Once the goods have been received and they have been checked to ensure they are in perfect condition, the amount paid will be refunded. We will effect payment within 14 work days following receipt of the goods.

Exchanges and returns form